Void the Payment Authorization

Sometimes, your client may want to cancel an order they have already paid for. If their payment has not been settled yet, you can void its payment in order to void the quick invoice. However, if the payment has already been settled, you will have to get a refund instead of voiding it. This article explores the former function.

Flow of Voiding Payment Authorization

1. Select the Invoice to Void its Payment

If your client wishes to cancel the payment of the invoice which has not been settled, you can do so by having it voided.

Click on an invoice with an "Invoice Status" of "Created" and click on an invoice with a “Payment Status” of either the two following statuses to proceed in having it voided:

• “Authorized” 
• “Submitted for Settlement”

2. Void the Payment

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On the page of the invoice (“View Quick Invoice”), click on the “...” in the bottom right corner.

Click on “Void” in order to void the payment of the invoice.

3. Confirm to Void Payment

A popup will then appear asking for your confirmation to void the payment of the invoice.

Click on “Confirm” to proceed.

4. Payment Voided

After successfully voiding your client's payment of the invoice, you will be redirected to the “Invoices” page.

On the list view, the statuses of the invoice has now been changed. 

The statuses now appear as: 

• “Invoice Status” = “Voided”
• “Payment Status” = “Voided”
  

If your client wishes to make a new order and proceed with its payment, please take a look here for reference.