The Sales screen is where you view your sales, issue refunds and send duplicate receipts.
Filter the list of past sales by entering a Bindo transaction ID in the search bar. The transaction ID format is:
[Year]-[2 Digit Month][2 Digit Day]-[2 Digit Hour][2 Digit Minute][2 Digit Seconds]-[3 Digit ID]
Example transaction ID for a sale from February 24, 2016 at 2:15pm: 20160224141536984
To issue a refund, select a sale, tap on ••• at the top right corner of the page and tap.
To issue a refund for the whole sale tap on the "Refund Entire Order" button on the left hand side of the screen.
To issue a full or partial refund for an individual product, tap on that product, then choose Partial Refund or Full Refund. When you've selected all products to be refunded tap on the "Issue Refund" button at the bottom left corner of the screen.
On the Refund Confirmation page select a Refund Method. If you offer Store Credit you may choose between the original payment method (Cash, Credit, etc.) or Store Credit. If you do not offer Store Credit you must choose the original payment method as your Refund Method. If you select Store Credit you must add a Customer to the return (and if a customer was attached to the original sale, they will automatically be added to the return). You also have the option to type a Refund Reason on this page.
Once the refund is processed you will see a Refund Receipt page where you may print or email a refund receipt.
To issue a duplicate receipt, select a sale, tap on ••• at the top right corner of the page and tap "Reprint Refund".
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