Reservations Overview

Reservations

The reservation feature allows customers to make a table reservation on the Web APP/ Mobile APP, by entering their contact information and selecting a time slot. When a customer submit a reservation, the customer will receive a reservation confirmation with a pending status. Front of house staff need to manually Accept/ Reject the booking.

When front of house staff accepts/ rejects the booking, the customer will also receive a email confirmation notifying that rather the booking has been accepted or rejected.

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How to view Reservations

On mPOS, click on the hamburger menu on the top left corner of the screen, click on [Reservations] under the 'Management' module. In reservations, you can find the total reservations and all the bookings made by customers. You can also see the status next to the bookings:

• 'Check' icon: the booking is accepted and confirmed
• 'Cross' icon: the booking is rejected
• No icon: the booking is pending and requires front of house staff's action.

Then, click on any bookings to find the below information:

• Customer name;
• Customer phone number;
• Customer email;
• Number of people;
• Effective Time & Date (when the booking is);
• Time Added (when the booking was made); and
• Status (Pending, Confirm, Reject)

Accept/ Reject a Reservation

There are two ways to accept a reservation. When a customer submitted a booking, mPOS will ring and receive a pop-up notification regarding the booking. Click on [View] on the notification to view the booking details. Then click on [Confirm] or [Reject].

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The second way to accept a reservation is to first swipe up to hide the booking notification. Then, click on the hamburger menu on the top left corner of the screen, click on [Reservations] under the 'Management' module. Find the booking, review the details and click on [Confirm] or [Rejection].

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